Term and Conditions

Last Updated: [Insert Date]

1. Website Use

1.1 Eligibility

Our website and services are intended for users aged 18+ residing in our delivery areas (excluding Asia and remote regions). By placing an order, you confirm you meet these requirements.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain password confidentiality
• Notify us immediately of any unauthorized account use

2. Products and Services

2.1 Product Information

We take care to ensure product descriptions, images, and specifications are accurate. However:

• Minor variations may occur between product images and actual items
• We reserve the right to update product information without notice
• Some accessories shown may be sold separately

2.2 Product Availability

All orders are subject to stock availability. If an item becomes unavailable after ordering, we’ll notify you and offer a refund or suitable alternative.

2.3 Special Order Items

Custom-made or specially ordered products (marked as such on our site) cannot be returned unless faulty.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We confirm acceptance by sending an order confirmation email. A contract is formed when we dispatch your order.

3.2 Pricing

All prices are in GBP and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. Your card/PayPal account will be charged when we dispatch your order.

3.4 Delivery

Delivery options:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over £50 via EMS (15-25 business days)

Delivery times are estimates and not guaranteed. We process orders within 1-2 business days.

4. Returns and Refunds

4.1 Returns Policy

Our full returns policy is available on our website. Key points:

• 15-day return window from delivery date
• Items must be unused, in original packaging with tags
• Proof of purchase required
• Non-returnable items include bathroom equipment, buoyancy aids, used heaters, and custom orders

4.2 Refund Process

Refunds are processed within 5 business days of receiving returned items. Original shipping costs are non-refundable unless the return results from our error.

5. Intellectual Property

All content on our website (logos, text, images, etc.) is owned by Jacksons Leisure Supplies or our licensors. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our branding for commercial purposes
• Scrape or systematically extract data from our site

6. Liability

6.1 Our Responsibility

We’re responsible for foreseeable loss or damage caused by:

• Our breach of these terms
• Our negligence
• Defective products under consumer protection laws

We’re not liable for:

• Indirect or consequential losses
• Incorrect product use
• Events beyond our reasonable control

6.2 Product Use

Certain products (e.g., blown air heaters, buoyancy aids) require proper installation/use per manufacturer instructions. We’re not liable for misuse or improper installation.

7. General

7.1 Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

7.3 Contact Us

For questions about these terms:

Email: [email protected]
Postal: 75 Scotch St, Carlisle, GB CA1S 3FC