Shipping & Returns

Shipping Information

At Jacksons Leisure Supplies, we’re committed to getting your outdoor and camping equipment to you as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order has shipped.

Shipping Options

Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Jacksons Leisure Supplies. If for any reason you’re not happy with your item, you may return it within 15 days of receiving your order.

Return Process

1. Contact Us: Email our customer service team at [email protected] with your order number and reason for return.
2. Receive Instructions: We’ll provide you with a Return Merchandise Authorization (RMA) number and return address.
3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation.
4. Ship Your Return: Send the package to the provided address using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error.
5. Receive Refund: Once we receive and inspect your return, we’ll process your refund within 3-5 business days.

Refund Information

• Timing: Refunds are processed within 3-5 business days after we receive your return.
• Method: Refunds will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
• Amount: You’ll receive a full refund of the product price. Original shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless faulty:

• Personal hygiene products (bathroom equipment)
• Buoyancy aids and swimming pool equipment that has been used
• Opened or used absorption fridge units
• Custom or special order items

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll arrange for a replacement or refund at no additional cost to you.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at: