At Jacksons Leisure Supplies, we stand behind the quality of our outdoor leisure products just as we value your satisfaction. If you’re not completely happy with your purchase, our straightforward returns policy ensures a hassle-free resolution.

Key Points:

  • 15-day return window from delivery date
  • Items must be unused and in original packaging
  • Free returns for faulty or incorrect items
  • Refunds processed within 5 business days

Eligibility for Returns

To be eligible for a return or exchange, your item must be:

  • Within 15 days of delivery
  • In its original condition (unused, unassembled, with tags)
  • In the original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

Certain products cannot be returned due to hygiene or safety reasons:

  • Bathroom Equipment (for hygiene reasons)
  • Buoyancy Aids (safety equipment)
  • Opened or used Blown Air Heaters
  • Custom-made or specially ordered items

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Product details
  • Reason for return
  • Whether you prefer a refund or exchange
Return Request Template: Subject: Return Request for Order #[Order Number] Dear Jacksons Leisure Supplies Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Product Name: [Insert] Reason for Return: [Insert: Faulty/Wrong Item/Change of Mind etc.] I would prefer: [Refund/Exchange for (specify product if exchanging)] Please advise on the next steps. Kind regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address (75 Scotch St, Carlisle, GB CA1S 3FC)

Step 3: Package and Ship

Securely package your item(s) and include:

  • Original packaging and accessories
  • Copy of your invoice or packing slip
  • Return authorization number clearly visible

Return Shipping Options

For faulty or incorrect items: We’ll provide a prepaid return label.

For change of mind returns: You’re responsible for return shipping costs. We recommend using a tracked service.

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Original payment method will be credited
  • PayPal refunds may appear immediately, card refunds take 3-10 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size or product exchanges:

  1. Follow the standard return process
  2. Clearly state your desired replacement item
  3. We’ll ship the new item once the return is received
  4. Price differences will be charged/refunded as needed

Damaged or Defective Items

If your item arrives damaged or faulty:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage/defect
  3. We’ll arrange a free replacement or refund

Need Help? Our customer service team is here to assist with any returns questions. Contact us at [email protected] or call +44 [insert phone number if available].