Privacy Policy

Last Updated: [Insert Date]

At Jacksons Leisure Supplies (“we”, “us”, or “our”), we value your trust as much as we value the quality of our outdoor leisure products. This Privacy Policy explains how we collect, use, protect, and share information when you use our website www.jacksonsleisuresupplies.com (the “Site”).

1. Information We Collect

To provide you with our products and services, we collect the following types of information:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping/billing address, payment details (processed securely through our payment gateway), and phone number.
• Order Information: Details about the products you purchase (such as swimming pool accessories, caravan equipment, or air conditioners) and your order history.
• Technical Information: IP address, browser type, device information, and how you interact with our Site (pages visited, time spent, etc.).
• Communication Data: Records of your correspondence with us via email or other channels.

2. How We Use Your Information

We use your information responsibly to:

• Process and fulfill your orders for our leisure products
• Provide customer support and respond to inquiries
• Improve our Site and product offerings based on usage patterns
• Send service-related communications (order confirmations, shipping updates)
• Prevent fraud and enhance payment security (in line with PCI-DSS standards)
• Comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We only share your information when necessary:

• Service Providers: With trusted partners who help operate our business (payment processors like Visa/MasterCard/PayPal, shipping carriers, IT support).
• Legal Compliance: When required by law or to protect our rights (e.g., fraud prevention).
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your information with the same diligence we apply to our product quality:

• SSL encryption for all data transmissions (look for the padlock icon in your browser)
• PCI-DSS compliant payment processing
• Tokenisation technology ensures card details are never stored on our servers
• Regular security assessments of our systems

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our Site uses cookies to:

• Remember your preferences and shopping cart items
• Analyze Site traffic and improve performance
• Provide personalized content (like showing recently viewed products)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

8. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy occasionally.